Susan Chapman-Hughes

Executive Vice President/General Manager, Global Digital Capabilities, Transformation, and Operations
American Express

Susan leads a global team responsible for managing, optimizing, and transforming the customer experience for commercial clients. This includes leading the evolution of the annual investment process, helping to revolutionize global data strategy and insights capabilities, advancing our digital offerings, and overseeing our regulatory and operations processes. Susan is committed to giving back to the community and is on the board of The National Trust for Historic Preservation, A Better Chance, and Girls, Inc. She also serves as a director for Potbelly Corporation. She lives in Brooklyn with her husband and daughter.